Help desk software for small business IT teams
Small organisations rarely have a dedicated service-desk team — IT is one person, or part of someone's job. Wrap-IT gives that person a single workspace: tickets with SLAs, an asset and inventory register, and AI automation that handles the repetitive parts. Start free for up to 3 staff seats, with unlimited employees raising tickets.
What breaks first in a small IT setup
Requests arrive everywhere
Staff message IT on WhatsApp, email and in the corridor. Wrap-IT turns work emails into tickets automatically, so nothing is lost and every request has an owner and a timestamp.
Nobody knows who has which laptop
Assets are assigned to named employees, with serial number, warranty end date and purchase cost on the record. When someone leaves, you can see exactly what to collect.
One or two people carry all of IT
The AI copilot drafts replies, summarises long ticket threads, suggests fixes from your own past resolutions, and can run assigned tasks end to end with approval gates.
Everything a small team actually needs
Ticketing with real SLAs
Per-priority response and resolution timers, ticket templates for common requests such as new-employee onboarding, approval steps for change requests, and email updates in both directions.
Assets and inventory that stay in sync
Add stock by serial number and let AI fill in the model details, assign an item to an employee, and see retired assets return to stock automatically. Cost analytics track purchase price, repairs, licences and depreciation.
Security and audit built in, not bolted on
Role-based access for owners, admins, technicians, finance and employees; a full audit log of every change; and endpoint monitoring on the Business plan for device health and compliance.
Set up in an afternoon
- 1Create your workspace and invite your IT staff — owners and admins get the full interface, employees only see the tickets they raise.
- 2Import your existing hardware list from CSV, or add devices one at a time by serial number and let AI fill in the model details.
- 3Assign each device to the employee who uses it, so tickets arrive already linked to the right machine.
- 4Point your support mailbox at Wrap-IT so incoming emails become tickets, and set SLA targets per priority.
Pricing that suits a small team
Starter
Free
- Helpdesk, assets, inventory
- Up to 3 staff seats
- Community support
Pro
$29/mo
- Everything in Starter
- AI copilot across workflows
- Full branding control
Business
$79/mo
- Everything in Pro
- Endpoint monitoring
- Procurement and invoice matching