Now with AI copilot & endpoint monitoring

We wrap your IT. You focus on what matters.

AI-powered helpdesk with endpoint monitoring, automated procurement, preventive maintenance, and SLA compliance — all in one multi-tenant workspace with SSO, RBAC, and a full audit trail.

No credit card required · Google & Apple SSO · Installable on any device

Wrap-IT — we wrap your IT
99.9%
Uptime target
<15 min
Urgent SLA response
SOC-ready
Audit trail
Unlimited
Users per workspace

Everything an IT team needs. Nothing they don't.

Built for internal IT and MSPs who need clarity, not complexity.

AI copilot

AI-assisted ticket triage, resolution suggestions, and a dashboard copilot for your team.

Helpdesk

Priority-ranked queues, attachments, error-message capture, and live status.

Endpoint monitoring

Real-time device health, threats, and compliance signals synced from Intune.

Procurement

AI-suggested parts and automated vendor emails when hardware is out of stock.

Preventive maintenance

Scheduled PM work orders with reminders so nothing falls through the cracks.

Assets & inventory

Warranty, purchase, and lifecycle tracking with multi-currency inventory.

SLA tracking

Response and resolution timers per priority, always visible.

Push notifications

iOS and Android push alerts for SLA risks, assignments, and PM reminders.

Installable PWA

Add to home screen on any device — works on iPad, iPhone, Android, and tablets.

Audit log

Every create, update, and delete recorded for compliance.

Reporting

Real-time dashboards for volume, backlog, cost analytics, and SLA compliance.

Multi-tenant

Workspaces per organization with role-based access control.

Compliance-grade from day one.

Every action on tickets, comments, and assets is recorded with the actor and organization context — filter by date, export to CSV or PDF for auditors, and sleep well.

  • SSO with Google and Apple
  • AI copilot on every ticket and dashboard
  • Row-level tenant isolation
  • Configurable SLA policies per priority
  • CSV and PDF audit exports
dashboard.wrap-it.app
Urgent
Mail server outage
12m to SLA
High
VPN reconnect loop
1h 40m
Medium
New laptop request
Tomorrow
24
Open
96%
SLA on-time
342
Assets

Ready in minutes. Ready for audit.

Create your workspace, invite your team, and start closing tickets today.